Mobile Banking App Privacy Policy

This Mobile Banking Application Privacy Notice (the “Notice”) applies to users of the Alseraj Islamic Bank Mobile Banking Application (the “App” or the “Application”). 

For your convenience, Alseraj Islamic Bank offers you the ability to access certain products and services through our Mobile Banking App. The App may request access to information stored on your device (such as location, camera, contacts, or other features you enroll in) to enrich and simplify your user experience, improve our services, and enhance account security. 

Alseraj Islamic Bank is committed to protecting your privacy. This Notice, together with other relevant privacy notices provided to you under applicable laws and regulations, explains how we collect, use, disclose, and safeguard information when you use our Mobile Banking App. 

1. Agreement to Notice 

By downloading or using the Alseraj Islamic Bank Mobile Banking App, you consent to this Privacy Notice, including our collection, use, and disclosure of your information as described herein. 

2. Gathering, Using, and Sharing Information 

We may collect the following types of information when you use the App: 

• Personal information you provide voluntarily, such as your name, address, phone number, and email. 

• Transaction-related information, such as account numbers, balances, and payment history. 

• Mobile activity information, including your location, login activity, and interaction with app features. 

• Device-related information, gathered through cookies and other technologies. 

3. Types of Information Collected 

In addition to personal information, we may collect technical and usage details, including: 

• Device IP address, operating system, and browser type. 

• Pages/screens visited, navigation paths, and access times. 

• Location data when you access the App, used for fraud prevention and security. 

• Financial details required for App functionality (e.g., account numbers, payment card details, and transaction history). 

We and our trusted partners may use cookies, web beacons, and other technologies to improve your experience and security. 

4. Use of Information 

The information collected may be used for: 
a. Processing and executing your transactions. 
b. Verifying your identity when accessing accounts. 
c. Preventing fraud and enhancing account security. 
d. Enabling app functionality and personalization. 
e. Responding to inquiries and providing customer support. 
f. Meeting legal, regulatory, and contractual obligations. 
 

In addition to the purposes outlined above, personal and financial information may be used to comply with legal and regulatory obligations related to Anti-Money Laundering and Counter-Terrorism Financing (AML/CFT). All processing is carried out in accordance with SIB’s internal policies and applicable laws 

5. Disclosure of Information 

We may disclose your information in the following circumstances: 

• To service providers and partners who assist in operating the App. 

• To comply with applicable laws, regulations, or legal processes. 

• To protect the security and integrity of our banking services. 

This Notice does not cover information processing by third parties outside the App. 

6. Safeguards and Retention 

Alseraj Islamic Bank employs administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse. Key measures include: 

• Encryption of sensitive account information during transmission. 

• Multi-factor authentication, including secure codes sent to your registered device when a new or unrecognized device attempts login (also known as out-of-band authentication). 

• Employee training in proper handling of customer data. 

Data is retained in line with applicable laws and regulatory requirements. You may contact us for information on retention and deletion of your data. 

7. Protecting Children’s Privacy 

This App is not designed for, nor intended to attract, individuals under the age of 18. We do not knowingly collect or market information to minors. 

8. Notice Updates and Effective Date 

This Notice may be updated from time to time. Any changes will take effect once posted on the App. Continued use of the App constitutes your acceptance of such changes. 

Governing Law and Dispute Resolution 

This Policy, and any dispute, claim, or matter relating to its application or interpretation between the Bank and its customers or domestic parties within the State of Libya, shall be governed by the laws in force in Libya, and the Libyan courts shall have exclusive jurisdiction to hear such disputes. Disputes arising with external parties or service providers who are non-residents of Libya shall be finally settled by arbitration in accordance with the Rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA). The arbitration shall take place in Cairo, and Libyan law shall apply.